The purpose of the new duty of candour provisions is to support the implementation of consistent responses across health and social care providers when there has been an unexpected event or incident that has resulted in death or harm, that is not related to the course of the condition for which the person is receiving care.
The Scottish Government recognise that when adverse events occur during the provision of treatment or care, openness and transparency is fundamental in promoting a culture of learning and continuous improvement in health and social care settings.
The duty of candour procedure provisions reflect the Scottish Government’s commitment to place people at the heart of health and social care services in Scotland. When harm occurs the focus must be on personal contact with those affected; support and a process of review and action that is meaningful and informed by the principles of learning and continuous improvement.
There is an organisational emphasis on staff support and training to ensure effective implementation of the organisational duty. Staff must feel that they have the necessary skills and confidence if they are to be meaningfully involved in the delivery of the duty of candour procedure.
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